Reference

Terms and Conditions That Govern Your subur188 Account

These terms set out what you agree to when you open and use your subur188 account — covering deposits via DANA, OVO, and GoPay, game access, withdrawal handling, and account conduct.

DANA, OVO, GoPay deposits coveredIndonesia-eligible accounts onlyAccount conduct rules applyWithdrawal terms includedSubject to local law
subur188 Terms and Conditions That Govern Your subur188 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to dispute a decision made under them, reach out to us directly. We handle terms-related questions through live chat, email, and your in-account message centre. Response times vary by channel and query type — for account suspensions or withdrawal holds, lead with your account ID so we can pull your case immediately.

Live Chat Open the chat widget from any page inside your account. State your account ID and which clause or decision you are querying for the fastest response.
Email Support Send your terms or account query to our support email. Include your registered wallet — DANA, OVO, or GoPay — so we can match your transaction records quickly.
In-Account Messages The message centre in your account dashboard logs all formal communications. Disputes raised here create a timestamped record we can both refer to during review.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data — including wallet addresses for DANA, OVO, and GoPay — is held securely and used only for the purposes set out in these terms and our privacy policy. We do not share your payment details with third parties outside of what is necessary to process your transactions. Account security is your shared responsibility: keep your login credentials private and report any unauthorised access through live chat immediately.

Data Retention

We retain account and transaction records for as long as required by applicable rules. You may request a summary of your data through the in-account message centre at any time.

Cookie Use

We use session cookies to keep your account active during a lobby visit and preference cookies to remember your last game category. You can manage these through your browser settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact live chat within minutes and we will lock the account immediately.

Requesting Changes

To update your registered wallet — switching from OVO to DANA, for example — submit a request via the in-account message centre with your verification documents. Changes clear after review.

Common Questions About Your Account Terms

These are the terms questions we hear most often. If your question is not here, the in-account message centre is the right place to raise it — it creates a record and gets to the correct team directly.

Yes. Every transaction you make — whether through DANA, OVO, or GoPay — is covered by these terms. The same conduct and eligibility rules apply regardless of which wallet you use.

We will notify you before material changes take effect. Notice goes to your registered account contact. Continuing to use your account after the notice period means you accept the revised terms.

Accounts in regions where local law does not permit access may be suspended. Your wallet balance is handled according to the withdrawal terms in place at the time of suspension — contact support for details.

Raise it through the in-account message centre with your account ID, the relevant transaction or decision reference, and the clause you believe applies. This creates a timestamped record for both parties.

Yes. If you do not accept a revised term, stop using your account and contact live chat or email support to request closure. Any eligible balance will go through the standard withdrawal verification before release.

Records are kept for as long as applicable rules require. You can request a data summary through the in-account message centre. We do not use your records for purposes outside these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.